Pissed Consumer - Dont buy HP Laptop

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Dont buy HP Laptop

Mar 22, 2008

HP complaint by Cbertran

My laptop problem is, when u turn it on nothing happen on the screen or system board.

I sent my laptop to HP for repair on Feb-18 they got it on Feb 21, sent me an email telling me i will get it on Feb 29, the 29 came someone called me n told me the laptop waiting for part so will be sent before March 14, 14came 5pm someone from Hp called me and told me the laptop waiting for part, it will be send March 28, everytime i told to them same story waiting for part, i asked them if the part was coming from another planet.

On the HP webpage they show very clear that when u send ur laptop for repair u will get it back in 7 or 10 business days, but i guess they are waiting for the part to come from a 3er world country.

None on the customer services cant tell u anything about ur repair, even the case manager have any idea where is ur laptop or what kind of repair it been done.

I will never buy a HP laptop, i will try Sony or Dell, im tired of waiting and customer services doing nothing for me.

I let u guys know when March 28.2008 come if i got my laptop.

Note. Please send me an e-mail about what legal action should i take against HP if on March 28 i dont get my laptop, thanks for any help

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