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HP received the worst support from someone very far away
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Mar 18, 2008 HP complaint by Kathy Crow |
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We purchased a laptop from HP the worst mistake we could of made. When you call for help you get someone in India who does not understand English. It is a cleverly devised web of confusion. They should have a techs that are available mentally and verbally. They do not advertise this fact. We are frustrated to know end, then they said Best Buy (computer geeks) handles their tech. problems, they do not mention it is for another 130.00 dollars. Buy local and receive help, keep the jobs here in the US.
We purchased a package for 150.00 that was to include this service, all together spent 1500.00.
I would strongly advise anyone against buying and thinking they will receive service.
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